Our test purchase/mystery shopping service can be used as the basis for Continuous Improvement schemes and staff performance, this will give you an idea of what level staff is performing at and what aspects need to be improved, we will offer solutions that you can address and put into place.

If you are in a Customer Care focused marketplace, it is imperative that you are dealing with your customers properly, and in line with company policy.  Investigators can carry out test purchases and monitor the way your staff deal with customers and how they implement company policy.

We have carried out these types of inquiries for customers and used covert video to record in pictures and sound exactly what happens during the test purchase. This can be very useful for training purposes.  As a by-product, Good quality, frequent test purchasing has been shown to not only improve staff customer care as well as demonstrates a decrease in shrinkage of stock.